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FREQUENTLY ASKED QUESTIONS ABOUT OUR SOLUTION
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Why VigiMotion?
Why choose VigiMotion over another alarm system?
A traditional alarm system notifies you that a sensor was tripped, but can't verify who or what tripped the alarm. VigiMotion send a short video clip every time the built-in PIR motion sensor trips, providing immediate verification to the operator at the central monitoring station and enabling Priority Response from the police to make an arrest and stop the intruder.
Installation
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Where can i install a VigiMotion system?
The entire VigiMotion system is wireless and capable of running on batteries, so it can be installed anywhere there is cellular reception. Control panels communicate to monitoring stations over the 3G/4G cell network or a wired Ethernet connection. For remote sites where cellular signal may be weaker, a directional Yagi antenna kit is available.
Do I need lighting? How far can the illuminators reach?
You don't need to purchase additional lighting. VigiCAM have built-in infrared illuminators with an outdoor range of 30 feet.
What if someone grabs the VigiCAM?
If theft of the system is a major concern, remember that the devices don't require wiring or power; they can be installed in subtle locations. Even if someone approaches an armed VigiCAM the event is captured and transmitted to the panel, which may be hundreds of feet away.
Does inclement weather affect the system?
No. Advanced algorithmic technology in the PIR means the VigiCAM doesn't trip on rain, snow or lightning, except in extreme cases.
Videos and Monitoring
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Can the VigiMotion system be self-monitored?
No. VigiMotion panels always transmit to a professionally staffed, 24-hour monitoring center to provide customers with full-time security and peace of mind. Customers are notified only when human activity has been confirmed and not for non-emergency events.
Why is the video so basic? Can it be adjusted?
VigiMotion is designed to verify, not identify. That's why the video resolution is fixed and the file size intentionally kept small, to ensure the fastest possible transmission to the central station (and faster response from police to the crime in progress).
Why not just get a high-resolution camera system?
VigiMotion is an immediate video tool, allowing for response while the crime is still in progress (and also denying a trespasser the chance to vandalize or steal all night). The goal is to transmit video verification as quickly as possible, and low resolution is essential to that process. Traditional high-resolution camera systems are best used as historical video tools for post-event follow up and forensic details.
Doesn’t an alarm system and separate cameras do the same thing as VigiMotion?
While VigiMotion's VigiCAMs have cameras and motion detectors integrated into the same component, video cameras are not synonymous with security but rather monitoring for consultation AFTER the event. In a few rare cases the surveillance cameras can be managed by the central monitoring station but the transmission delays make the application almost useless. Although sold together, the alarm system and wired surveillance cameras are basically disconnected and do not offer a priority police response and are a much more expensive solution than VigiMotion. VigiMotion VIDEO-VERIFIED alarms are professionally monitored by 24hrs CCTV operators for security of property and people, faster police response and arrests. The VideoApp4All smartphone app provides the ability for the owner to control his system remotely and receive videos from his site, but the video alarm is still monitored by VigiMotion for faster response.
Privacy and Security
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Is my privacy at risk with the VigiCAM?
To protect client privacy, no one can ever "tap into" a VigiMotion system and see what VigiCAMs see. By design, VigiCAMs can only send video out from the system. VigiMotion smartphone apps provide a secure, sophisticated way for customers to 'communicate' with the system. Upon request, the VigiCAM takes a 10-second clip and transmits it to customer's smartphone for review. These are recent captures and not true, real-time viewing.
Will this system affect or slow down the Wi-Fi network in my business?
No, the radio communications between the VigiMotion peripherals, including the cameras, and the panel is over 900 MHz. This is an entirely different wireless frequency that won't affect your Wi-Fi network. Communication between the panel and Central Station can be over Wi-Fi (depending upon the model used), but the file size (200K) is so small it won't impact Wi-Fi network performance.
How does the system affect my data security?
VigiMotion won't affect Wi-Fi network security because the panel only communicates in an outbound direction, eliminating the need to open the firewall (no port forwarding, no static IP addresses needed). The panel stays securely behind the firewall and only communicates outbound with the central station server.
Arrests and Insurance
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How does VigiMotion reduce losses?
The single most important factor to reduce losses in a burglary is the time for law enforcement to respond. Copper theft is a particularly good example. While the thieves may only steal $600 of copper, the damage done to the site after ripping our wiring, tearing out plumbing, pulling down copper flashing or fixtures means that the damage done is often orders of magnitude greater than the value of the copper.
Is there a correlation between response times and arrests?
According to a 2012 report from Pharmacists Mutual Insurance Company, when police response is under 5 minutes, they see a 21% arrest rate. Once the response time is over 6 minutes, the arrest rate drops to half that.
What impact do arrests have on insurers?
Insurance Networking News reported in 2012 that 1 arrest prevented 30 additional burglaries. Arresting the professionals prevents additional crimes and not only the direct losses but the indirect costs of adjusters, claims processing, etc.
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