Why trust VigiMotion?

FAQ – Frequently asked questions

Why choose VigiMotion?

Why choose the VigiMotion alarm system over any other?

Unlike a traditional alarm system, VigiMotion lets you check what triggered the alarm by sending a short video clip. As soon as a sensor detects an unusual movement, the built-in camera is activated and relays immediate verification of a crime in progress to the operator of the 24-hour monitoring station, so law enforcement can intervene on a priority basis to stop intruders.


Where can I install a VigiMotion system?

The VigiMotion system is 100% wireless and runs on batteries and solar energy, so it can be installed wherever you have cellular reception. The control panels communicate with the monitoring stations via the 3G/4G cellular network or through a wired Ethernet connection. For remote sites where the cellular signal may be weaker, a directional Yagi antenna kit is available.

How far can the illuminators reach?

You do not need to buy additional lighting. Vigi-Cams have integrated infrared illuminators with an external range of 30 feet.

What if someone spots the Vigi-Cam?

Even if someone approaches an armed Vigi-Cam, the event is captured and transmitted to the panel, which can be hundreds of meters away. An integrated motion sensor triggers self-protection in the event of unauthorized manipulation of the camera or a change in its orientation.

Does the weather affect the system?

No. The PIR features advanced algorithmic technology, so the VigiCam is not activated in rain, snow or lightning, except in extreme cases. If an extreme case occurs, the alarm is video-verified and the 24-hour monitoring centre operator can easily check that there is no crime in progress, thus avoiding a false alarm.

Videos and remote monitoring

Can the VigiMotion system be self-monitoring?

VigiMotion panels continuously transmit to our professionally staffed 24-hour monitoring centre, to provide customers with full-time security and peace of mind. Customers are notified only when human activity has been confirmed – not for non-urgent events.

Why is the video so basic? Can it be adjusted?

VigiMotion is designed to verify – not to identify – an ongoing incident. This is why the video resolution is fixed and the file size is deliberately reduced, to ensure the quickest transmission to the remote monitoring centre, thus obtaining a faster police response time while the crime is underway.

Why not just get a high-resolution camera system?

VigiMotion is an instant video transmission tool that allows a response while the crime is ongoing (and prevents an intruder from vandalizing or stealing all night). The objective is to transmit the video verification as quickly as possible, and low resolution is essential to this process. Traditional high-resolution camera systems are better used as historical video tools for post-event monitoring.

Wouldn’t an alarm system and separate cameras do the same thing as VigiMotion?

While the Vigi-Cam by VigiMotion has cameras and motion detectors built into the same component, video cameras are not synonymous with security, but rather with surveillance for consultation AFTER the event. In a few rare cases, surveillance cameras can be managed by the remote monitoring centre, but transmission delays make the application almost unnecessary.

Although sold together, the alarm system and wired surveillance cameras are fundamentally distinct and disconnected, do not offer a priority police response and are a much more expensive solution than VigiMotion. VigiMotion’s VIDEO-VERIFIED alarms are professionally monitored by the operators of the 24-hour monitoring centre, to ensure the security of property and persons, a faster police response and arrests.

With the VideoApp4All smartphone application, you can remotely control your system and receive videos from your site, but the video alarm is still monitored by VigiMotion, for a faster police response.

Confidentiality and security

Is my privacy at risk with the Vigi-Cam?

No. VigiMotion’s system has been designed to protect customers’ privacy. It cannot be “manipulated” to let you see what the Vigi-Cam sees. The Vigi-Cam can only send video from the system. Smartphone applications are a secure, sophisticated way for customers to “communicate” with the system. The Vigi-Cam takes a 10-second clip, upon request, and sends it to the customer’s smartphone for review. The shots sent are recent.

Will this system affect or slow down my company’s or site’s Wi-Fi network?

No. Radio communications between VigiMotion devices, including cameras, and the panel are greater than 900 MHz. This is an entirely different wireless frequency that will not affect your Wi-Fi network. Communications between the panel and the central station can be sent over Wi-Fi (depending on the model used), but the file size (200 KB) is so small that it has no impact on the Wi-Fi network’s performance.

How does the system affect the security of my data?

VigiMotion does not affect the security of your Wi-Fi network, since the panel only sends outbound communications, eliminating the need to open the firewall (no port forwarding, no static IP addresses required). The panel remains behind the firewall and communicates only with the server at the 24-hour monitoring centre.

Arrests and insurance

How does VigiMotion reduce losses?

The key factor in reducing losses during a burglary is the time required for law enforcement to respond. Copper theft is a particularly good example. While thieves may only be able steal $600 worth of copper, damage to the site after wiring, plumbing, flashing or copper fasteners are ripped off is often greater than the value of the copper.

Is there a correlation between response times and arrests?

According to a 2012 report by the Pharmacists Mutual Insurance Company, a police response within five minutes results in a 21% arrest rate. This rate is halved when the response time exceeds six minutes.

What impact do arrests have on insurers?

Insurance Networking News reported in 2012 that one arrest prevented 30 more burglaries. Arresting professional thieves prevents additional crimes, as well as direct losses and indirect costs for adjusters, claims processing, etc.


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